Legal
These terms govern your use of Milova Group's AI voice services. Please read them before subscribing.
By using Milova Group LLC's services ("Service"), you ("Client") agree to these Terms and Conditions. If you are entering into this agreement on behalf of a business, you represent that you have authority to bind that business. These terms apply to all clients regardless of how they were onboarded.
Milova Group builds, deploys, and manages AI-powered voice systems designed to answer inbound calls, qualify leads, and facilitate job bookings on behalf of home service contractors. The Service is sold as a done-for-you managed service and includes: • AI voice agent configuration and deployment • Bilingual support (English and Spanish) • Integration with your existing phone number or a dedicated number • Monthly performance reviews and call analysis • Ongoing optimization and support Specific deliverables may vary by plan. Your service agreement or order form governs what is included in your subscription.
The Service is offered on a monthly subscription basis. By subscribing, you authorize Milova Group to charge your payment method each month until you cancel. • Billing is charged monthly in advance on your billing date • All prices are in USD • Founding Client pricing is locked for the duration of your active subscription • Failed payments will result in a grace period of 5 business days before service interruption • Price changes (other than locked Founding Client rates) will be communicated at least 30 days in advance
The Service is month-to-month. You may cancel at any time with no penalty and no minimum commitment. To cancel: • Email contact@milovagroup.com with your account information • Your service will remain active through the end of your current billing period • We do not offer partial-month refunds • Upon cancellation, we will decommission your AI voice system and remove your data per our Privacy Policy
To use the Service effectively, you agree to: • Provide accurate business information during onboarding • Ensure your business phone system can be routed as required for the AI system to function • Comply with all applicable call recording and disclosure laws in your jurisdiction • Not use the Service for any unlawful purpose or in a way that violates third-party rights • Notify us promptly of changes to your business that affect how calls should be handled
Our AI voice system may record and transcribe calls. Some jurisdictions require you to inform callers that their call is being recorded. You are responsible for ensuring your use of the Service complies with applicable wiretapping, call recording, and consumer protection laws in your state and locality. Milova Group is not liable for your failure to comply with such laws.
Milova Group retains ownership of all AI systems, models, processes, scripts, and technology used to deliver the Service. You retain ownership of your business data, call recordings, and customer information. You grant Milova Group a limited license to use your business information solely to provide and improve the Service for your account.
The AI voice system is designed to handle common inquiry types for home service contractors. It may not correctly handle every call. Complex situations, unusual requests, or calls in unsupported languages may require human follow-up. Milova Group does not guarantee: • A specific number of bookings or revenue generated • 100% uptime (we target 99.9% availability but third-party telephony infrastructure may affect this) • That every caller will be satisfied or that every lead will convert
The Service is provided "as is" and "as available." To the fullest extent permitted by law, Milova Group disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be error-free or uninterrupted.
To the maximum extent permitted by applicable law, Milova Group's total liability for any claim arising from or related to the Service shall not exceed the fees paid by you in the three (3) months preceding the claim. Milova Group is not liable for indirect, incidental, consequential, or punitive damages, including lost profits or lost revenue, even if advised of the possibility of such damages.
You agree to indemnify and hold harmless Milova Group LLC and its officers, employees, and contractors from any claims, losses, or damages arising from: (a) your violation of these Terms, (b) your violation of any applicable law or regulation, or (c) your use of the Service in a manner not authorized by these Terms.
These Terms are governed by the laws of the United States and the state in which Milova Group LLC is registered, without regard to conflict of law principles. Any disputes shall be resolved through binding arbitration under the rules of the American Arbitration Association, unless either party qualifies for small claims court.
We may update these Terms from time to time. Material changes will be communicated by email at least 14 days before taking effect. Your continued use of the Service after that date constitutes acceptance.
Questions about these Terms: contact@milovagroup.com Milova Group LLC United States