Legal
This policy explains how Milova Group LLC collects, uses, and protects information related to our website and voice services.
Milova Group LLC ("Milova," "we," "our," or "us") operates a voice answering and lead qualification service for home service contractors. Our registered address is in the United States. For privacy questions, contact us at contact@milovagroup.com.
We collect information you provide directly: • Business contact information (name, company, phone, email) submitted via our website forms or during onboarding • Call recordings and transcripts generated through the voice system deployed on your behalf • Billing and payment information processed through our secure payment processor • Communications you send us via email or our chat widget We also collect limited technical data automatically: • IP address, browser type, and pages visited on milovagroup.com (via standard server logs) • We do not use third-party analytics trackers or advertising cookies
We use collected information to: • Provide, configure, and maintain your voice system • Process payments and send invoices • Send service updates, call performance reports, and monthly reviews • Respond to your inquiries and support requests • Improve our systems (using anonymized, aggregated data only, never your business's call data without consent) • Comply with legal obligations We do not sell your personal information to third parties. We do not use your data for advertising.
Our service involves deploying a voice system that answers calls on your behalf. This means: • Calls to your business number are routed through telephony infrastructure • Call audio may be processed and transcribed by third-party voice providers (including but not limited to voice platforms) under their own privacy terms • We maintain records of call outcomes (duration, booking status, lead notes) to deliver your monthly performance reports • Your callers (end customers) should be informed that calls may be recorded. This is standard in business telephony and typically covered by your local disclosure requirements. We recommend reviewing your jurisdiction's call recording consent laws.
We share data only as necessary to operate our service: • Voice infrastructure providers (call routing, speech-to-text, language models) • Payment processors (Stripe or equivalent): we never store full card numbers • Email/communication tools used to deliver reports and support All third-party processors are bound by data processing agreements and may not use your data for their own purposes.
We retain your account data for the duration of your subscription and up to 90 days after cancellation, unless you request earlier deletion. Call recordings and transcripts are retained for 12 months by default. You may request deletion of your data at any time by emailing contact@milovagroup.com.
Depending on your location, you may have rights to: • Access the personal data we hold about you • Correct inaccurate data • Request deletion of your data ("right to be forgotten") • Object to or restrict certain processing • Data portability To exercise any of these rights, email contact@milovagroup.com. We will respond within 30 days.
We use industry-standard security practices: encrypted data transmission (TLS), access controls, and regular security reviews. No method of transmission over the internet is 100% secure. If you believe your data has been compromised, contact us immediately at contact@milovagroup.com.
Our services are intended for business operators and are not directed at anyone under 18. We do not knowingly collect data from minors.
We may update this policy from time to time. Material changes will be communicated via email to active clients at least 14 days before taking effect. Continued use of our services after that date constitutes acceptance of the updated policy.
Privacy questions or requests: contact@milovagroup.com Milova Group LLC United States